Sales Conditions


All prices are shown in Canadian Dollars except otherwise mentioned, and are subject to change without notice.

Quote and Order Confirmation

A quote will be submitted to the client who will approve it and return it to ESPRIT communication-marketing. Only written and approved quotes will be considered valid.

Opening of Account

All new clients are required to apply for opening an account. In the meantime, and until payment terms are established, a 50% deposit is required to confirm the order, the balance being payable at time of delivery of the goods. We accept payments by check, Visa, MasterCard and American Express.

Delivery Intervals

Delivery intervals may vary depending on the purchased item and an approximate delivery date shall be mentioned at the time the offer is made.


Orders are shipped anywhere in Canada and Continental USA, and freight charges are billed to the client unless otherwise agreed.

Order Quantities

Unless otherwise stated, an over or under run of 5% will be considered a complete order and you will be invoiced on a on a pro rata basis.


Defective goods or goods delivered with incorrect graphic art will be replaced at no charge to the client. Problems with the actual operation of goods are covered by their respective manufacturer’s warranty.


Although every effort is made in packing and in the selection of freight companies, ESPRIT communication-marketing can in no way be held responsible for losses or damages occurring during transport. In the event that packages are received with damages, the client should refuse such packages and immediately inform ESPRIT communication-marketing.

Return of Goods

All goods must be verified by the client at the time of receipt and any defect or discrepancy must be reported to ESPRIT communication-marketing within 3 working days of receipt of said goods. Returns will only be accepted if authorized by ESPRIT communication-marketing.


Cancellation of orders must be given in writing to ESPRIT communication-marketing and will be subject to a cancellation charge of 10% of the order (minimum $50.00), in addition to the cost of goods received or in production and any restocking fee charged by the suppliers, and applicable shipping charges.