FAQ

Stages of an order with ESPRIT communication-marketing:

A first contact with one of our representatives is advisable to clearly identify your needs and your expectations. Subsequently, we will suggest to you, by email or in person, a number of ideas without any obligation on your part. When your decision is made, a quotation will be sent to you requesting your signature. Once signed, your order will become official and an order number will be assigned. See our TERMS OF SALE. We will then send you a visual showing the decoration to scale of the item you have chosen for your approval.

Questions concerning quantity and pricing

Can I order any quantity I want?
There is a minimum quantity that must be ordered that corresponds to the first number in the quantity column which varies depending on the product.

Example
Item P902 12-24 25-49 50-75
  $4.90 $4.70 $4.50

The minimum quantity that can be ordered for this item is 12 units priced at $ 4.90/unit.

What if the quantity I need is less than the minimum quantity required?
Depending on the item, half of the minimum quantity could be accepted but a 'less than the minimum' fee should be expected.

What is included in the unit price?
The item itself and the decoration on it: one color and one location for most products.

Do you charge any machine set-ups for decoration?
Most of our items have a set-up cost ranging from $15.00 to $85.00, depending on the decoration method used. This covers the time required to align the machinery for the decoration and any screens or molds needed. Our quotation will contain all necessary information.

Are taxes included in the price?
No, applicable taxes will be added at the time of invoicing.

Will I be billed shipping charges?
Unless otherwise stated, the cost of transport will be charged.

Can I cancel or change an order?
It all depends on the time elapsed since your approval of the quotation. See Cancellation section in our

Sales Conditions.

Can I receive samples of the items selected before placing an order?
In most cases, we can send you samples of the items that interest you which are to be returned within areasonable time at your own expense.

Questions related to logos, graphics and imprints

In what format should I send my logo or artwork?
The vector format is best, i.e. files with extension .ai or .eps. For full color printing, a vector format, .pdf, .jpg or .psd file with a minimum resolution of 300 dpi could be used.

Where should I send my artwork?
You should e-mail it to your representative or to information@espritcom.ca.

What if I do not have my logo in the formats required?
Our Graphics Department can design it free of charge, provided it requires less than one hour of work. Should it take longer, a $ 60.00 per hour fee may apply.

What if I do not have a logo yet and would like one created for me?
A service for creating a visual identity is available, at a cost based on complexity

Can I specify a PMS (Pantone Matching System) color for printing?
It will depend on the item and an additional fee may apply.

What is the size of the imprint?
The imprint surface should be discussed with your representative at time of product selection as it varies from product to product.

Questions about production and delivery

What is the normal turnaround time of an order?
We usually produce orders within 5 to 10 business days provided that the item is in stock.

Do you accept last minute/rush orders?
In many cases we do, and goods can be delivered in as little as 2 business days. Additional charges may apply.

Can you ship an order to multiple addresses?
We can split-ship an order and will charge the transport cost per location.

Can you use my carrier for delivery?
On request, we can sometimes use the carrier of your choice.

Questions concerning payment

Is a deposit required before placing an order?
New customers are required to pay a deposit of 50% of the order value. The balance is payable upon receipt of merchandise.

What are your terms of payment?
Our standard terms are Net 30 days for customers with an open account. For all new customers, full payment (less deposit) is required upon delivery.

What methods of payment do you accept?
We accept payments by check and the following credit cards: Visa, MasterCard and AMEX.

Questions concerning warranty

What are your guarantees?
You will receive the item you ordered with the specified artwork within the agreed upon time frame.

For how long are your prices valid?
Prices shown on our website are subject to change without notice. However, prices shown on our quotes are valid for 30 days, except for electronics and USB keys.

What if I am not satisfied with the items I have received?
Defective goods or goods delivered with incorrect artwork will be replaced at no charge to you. Problems with the actual operation of goods are covered by the respective manufacturer’s warranty.