Stages of an order with ESPRIT communication-marketing
A first contact with one of our representatives is advisable to clearly identify your needs and your expectations. Subsequently, we will suggest to you, by email or in person, a number of ideas without any obligation on your part. When your decision is made, a quotation will be sent to you requesting your signature.
Once signed, your order will become official and an order number will be assigned. See our Sales Conditions. We will then send you a visual showing the decoration to scale of the item you have chosen for your approval.
Quantity and pricing
Can I order any quantity I want?
There is a minimum quantity that must be ordered that corresponds to the first number in the quantity column which varies depending on the product.
The minimum quantity that can be ordered for this item is 12 units priced at $ 4.90/unit.
What if the quantity I need is less than the minimum quantity required?
Depending on the item, half of the minimum quantity could be accepted but a less than the minimum fee should be expected.
What is included in the unit price?
The item itself and the decoration on it: one color and one location for most products.
Do you charge any machine set-ups for decoration?
Most of our items have a set-up cost ranging from $15.00 to $130.00, depending on the decoration method used. This covers the time required to align the machinery for the decoration and any screens or molds needed. Our quotation will contain all necessary information.
Are taxes included in the price?
No, applicable taxes will be added at the time of invoicing.
Will I be billed shipping charges?
Unless otherwise stated, the cost of transport will be charged.
Can I cancel or change an order?
It all depends on the time elapsed since your approval of the quotation. See Cancellation section in our sales conditions
Can I receive samples of the items selected before placing an order?
In most cases, we can send you samples of the items that interest you which are to be returned within areasonable time at your own expense.
All prices are shown in Canadian Dollars except otherwise mentioned, and are subject to change without notice.
Quote and Order Confirmation
A quote will be submitted to the client who will approve it and return it to ESPRIT communication-marketing. Only written and approved quotes will be considered valid.
Opening of Account
All new clients are required to apply for opening an account. In the meantime, and until payment terms are established, a 50% deposit is required to confirm the order, the balance being payable at time of delivery of the goods. We accept payments by check, Visa, MasterCard and direct deposit.
Delivery intervals may vary depending on the purchased item and an approximate delivery date shall be mentioned at the time the offer is made.
Unless otherwise stated, an over or under run of 5% will be considered a complete order and you will be invoiced on a on a pro rata basis.
Defective goods or goods delivered with incorrect graphic art will be replaced at no charge to the client. Problems with the actual operation of goods are covered by their respective manufacturer’s warranty.
Although every effort is made in packing and in the selection of freight companies, ESPRIT communication-marketing can in no way be held responsible for losses or damages occurring during transport. In the event that packages are received with damages, the client should refuse such packages and immediately inform ESPRIT communication-marketing.
Return of Goods
All goods must be verified by the client at the time of receipt and any defect or discrepancy must be reported to ESPRIT communication-marketing within 3 working days of receipt of said goods. Returns will only be accepted if authorized by ESPRIT communication-marketing.
Cancellation of orders must be given in writing to ESPRIT communication-marketing and will be subject to a cancellation charge of 10% of the order (minimum $50.00), in addition to the cost of goods received or in production and any restocking fee charged by the suppliers, and applicable shipping charges.
Logos, graphics and imprints
In what format should I send my logo or artwork?
The vector format is best, i.e. files with extension .ai or .eps. For full color printing, a vector format, .pdf, .jpg or .psd file with a minimum resolution of 300 dpi could be used.
Where should I send my artwork?
You should e-mail it to your representative or to firstname.lastname@example.org.
What if I do not have my logo in the formats required?
Our Graphics Department can design it free of charge, provided it requires less than one hour of work. Should it take longer, a $ 60.00 per hour fee may apply.
What if I do not have a logo yet and would like one created for me?
A service for creating a visual identity is available, at a cost based on complexity
Can I specify a PMS (Pantone Matching System) color for printing?
It will depend on the item and an additional fee may apply.
What is the size of the imprint?
The imprint surface should be discussed with your representative at time of product selection as it varies from product to product.
Production and delivery
What is the normal turnaround time of an order?
We usually produce orders within 5 to 10 business days provided that the item is in stock.
Do you accept last minute/rush orders?
In many cases we do, and goods can be delivered in as little as 2 business days. Additional charges may apply.
Can you ship an order to multiple addresses?
We can split-ship an order and will charge the transport cost per location.
Can you use my carrier for delivery?
On request, we can sometimes use the carrier of your choice.
Is a deposit required before placing an order?
New customers are required to pay a deposit of 50% of the order value. The balance is payable upon receipt of merchandise.
What are your terms of payment?
Our standard terms are Net 30 days for customers with an open account. For all new customers, full payment (less deposit) is required upon delivery.
What methods of payment do you accept?
We accept payments by check, direct deposit and the following credit cards: Visa and MasterCard.
What are your guarantees?
You will receive the item you ordered with the specified artwork within the agreed upon time frame.
For how long are your prices valid?
Prices shown on our website are subject to change without notice. However, prices shown on our quotes are valid for 30 days, except for electronics and USB keys.
What if I am not satisfied with the items I have received?
Defective goods or goods delivered with incorrect artwork will be replaced at no charge to you. Problems with the actual operation of goods are covered by the respective manufacturer’s warranty.